Guarantee/Returns

At ArteHouse we stand behind our product 100%. Each print comes with a 30-day satisfaction guarantee. If you are not completely satisfied with your print you may return it.

Our Return Policy

If you are unsatisfied with your order for any reason, please contact us immediately. You may return items for a refund or store credit within 30 days of receiving any merchandise. There will be a 20% restocking fee on all on-demand print orders.

We cannot accept the following returns:

• Any order returned more than 30 days after it was received
• Any Customized Sign or Custom Order
• Any damaged or otherwise non-resalable print
• Any gift certificates

Please notify us of all returns before proceeding, ArteHouse cannot accept responsibility for unsolicited returns. Once you have notified us, please repackage the item in the original shipping container and be sure to include your order number. We recommend that you send your return back via an insured carrier to the following address:

Archivea GmbH
Via Giulio Vicari 10
Lugano, Switzerland 6900

+41 79 265 8891 (text or whatsapp is best)

If you are not satisfied with your ArteHouse purchase, we will work with you to make your return as easy as possible.

• ArteHouse LLC will refund you in the same form of payment originally used to purchase the item.
• Refunds will be issued with-in two business days after we receive the goods.
• ArteHouse will issue a full refund including shipping charges for any order that arrives damaged or in error.

Please note:

• Shipping charges are not refundable.
• Return postage is the responsibility of the customer.
• Refunds and credits are not applicable to damaged returns.
• Coupon/promotional discounts used will be deducted from the refund/credit.

Frequently Asked Questions